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The Silver Line - telephone advice and befriending

The Silver Line is the confidential, free, telephone helpline for older people across the UK open every day and night of the year. Their specially trained helpline team:

  • Offer information, friendship and advice
  • Link callers to local groups and services
  • Offer regular friendship calls
  • Protect and support older people who care suffering abuse and neglect

The Silver Line Helpline provides three functions to support older people:

  • sign-posting service to link clients into the many, varied services that exist around the country
  • befriending service to combat loneliness
  • empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm

There are no strict age limits but most people who contact the helpline are over 65.



Trade Tower , Calico Row, London, SW11 3YH
Area serviced:
0800 470 8090 (helpline); 020 7224 2020 (admin office)
Opening times:
24 hours a day, 7 days a week, all year round; (office hours: 9am-6pm Mon - Fri)
Who is it for:
older people who are affected by loneliness and isolation
How to apply:
cal or email

Related Information

Related Factsheets

Subject Definitions

Befriending services offer supportive, reliable relationships through volunteer befrienders to people with mental health problems who would otherwise be socially isolated.