The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.
What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.
Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.
Note: The Financial Ombudsman Service should be contacted only if the issue cannot be resolved by the bank, insurance company or finance firm.
Address:
Exchange Tower, London, E14 9SR
Telephone:
0300 123 9 123 or 0800 023 4567 (calls are free from mobiles/landlines)
Fax:
0800 023 4 567 (allocated person); 020 7964 1001
Opening times:
Mon-Fri 8am-8pm, Sat 9am-1pm (Enquiries / consumer helpline)
Languages:
different languages and interpreters available; Text relay service available
Disabled access:
yes (ramp into people and ombudsman on ground floor level)
How to apply:
see 'How to complain' page of website: www.financial-ombudsman.org.uk/consumer/complaints.htm
Train/tube:
South Quay (DLR)