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Mobility Aid Recognition Scheme (TfL)

TfL have a Mobility Aid Recognition scheme to help anybody with a mobility aid who wishes to use our buses. If your mobility aid is suited to bus travel, you will be given a Mobility Aid Recognition scheme card which you can show to the bus driver.

The scheme is aimed at people with mobility scooters but may also be used by people with manual or powered wheelchairs, mobility walkers or shopping trolleys, where these are used as a mobility aid.

Only certain models of mobility scooter can fit on London buses, so you should check first. 

Once you have spoken to the Travel Mentoring Service Team, you will be offered the opportunity of an accompanied journey to check the suitability and size of your device.

Thames Clippers offer a similar scheme on the river, and you can find out more on their accessibility on their website.

Area serviced:
Contact name:
TfL Travel Mentoring Service Team
020 3054 4361
Opening times:
9.30am-4.30pm Mon-Fri
Who is it for:
Anyone using a mobility aid who wants to travel by bus
How to apply:
contact the Travel Mentoring Service Team who will ask you a few questions to check that your mobility aid is suited to bus travel

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Subject Definitions

Disability, according to the World Health Organization, is " umbrella term, covering impairments, activity limitations, and participation restrictions. An impairment is a problem in body function or structure; an activity limitation is a difficulty encountered by an individual in executing a task or action; while a participation restriction is a problem experienced by an individual in involvement in life situations.
Transport or transportation is the movement of people, goods, signals and information from one place to another.