Trained advisers offering consumer advice over the phone.
The helpline adviser can:
give you practical and impartial advice on how to resolve your consumer problem
tell you the law which applies to your situation
pass information about complaints on to Trading Standards (you can’t do this yourself)
However, the adviser can’t:
make a complaint for you
take legal action on your behalf
Before you contact the helpline:
Before you contact the helpline, you should have a pen and paper ready.
To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:
brief details of your problem, eg when you paid for the item or the service, how much you paid, how you paid for it, whether you did so in a shop or online
the seller or trader’s name and address
what you’ve done so far to try to solve the issue
your reference number (if you’ve already contacted the helpline about the same problem)
They can also be contacted online (details on webpage below)
Area serviced:
Nationwide
Telephone:
03454 04 05 06
Opening times:
Mon - Fri, 9am - 5pm, closed on bank holidays
Who is it for:
Anyone with a consumer issue
Languages:
Welsh - Call 08454 04 05 05
Charges:
Calls to the helpline cost up to 9p per minute from a landline