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Shelter helps millions of people every year struggling with bad housing or homelessness through their advice, support and legal services. Shelter campaign to make sure that, one day, no-one will have to turn to them for help.

Provides advice on: homelessness, private renting, tenancy deposits, housing benefit, council housing, eviction, repairs, energy costs and more.

Housing Advice - For anyone aged 25 and over in London

Legal Housing Advice - For people eligible for legal aid

Telephone advice, any day of the year - National helpline service

Hackney Family Service - Support and advice for families in Hackney (phone 0344 515 1447).

Shelter works in partnership with the London Irish Centre providing the following service:

Shelter connect London service and London Irish Centre

Our connect London Service is funded by London councils and aims to prevent homelessness through early intervention for people over the age of 25. We assist 5000 clients in housing need each year. The service offers face-to-face generalist welfare benefits and debt advice.  It also provides specialist housing advice in London boroughs as well as a pan-London telephone advice line. We provide employment support and help to access accommodation through our partner St Mungo's Broadway. The service additionally includes Link workers to help clients access holistic support via other local services.

We have a team of advice, support and guidance workers who deliver specialist housing advice, generalist debt and welfare advice to service users through a number of avenues including face-to-face drop-in and outreach session, phone and email.






88 Old Street, London City Forum Unit 13, London, EC1V 9HU
Area serviced:
Helpline:0808 800 4444 (Mon-Fri 8am–8pm, Sat/Sun 8am–5pm; Advice:03445151540; Legal team:03445151212
0344 515 2974
helpine is free