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'Call in Time' telephone befriending service (Age UK)

Friendship Calls and Good Day Calls
Our 'Call in Time' service comprises 'Friendship Calls' and 'Good Day Calls':

  • A Friendship Call is a weekly phone call (lasting normally around 20 minutes) from a trained and supported volunteer.
  • A Good Day Call is a short call several times a week, at a time that suits you best, for an initial period of 8 weeks. This can provide a little reassurance when people most need it - for example, if an older person has experienced a recent bereavement or just come out of hospital.

How Call in Time works

Call in Time is primarily for people over the age of 60 who would benefit from the additional support a telephone friendship could provide.

These people could be:

  • Living alone
  • Living away from their family and friends
  • Socially isolated or lonely
  • Recently bereaved
  • Caring for someone
  • Isolated from their immediate community due to physical disability or health problems
  • Recently out of hospital or experiencing a significant change to their daily living arrangements
  • Assessed as benefiting from the service

Call in Time works with local partners to ensure people can receive the service or services most appropriate to their needs.


Freepost Plus, RUAE-AUTL-EUSL, Age UK Call in Time, Linhay House, Linhay Business Park, Ashburton, TQ13 &UP
Umbrella org:
Age UK
Area serviced:
0800 434 6105
Opening times:
Mon-Fri 9am-5pm

Related Information

Related Factsheets

Subject Definitions

Age UK has a vision of a world in which older people flourish. We aim to improve later life for everyone through our information and advice, campaigns, products, training and research.
Befriending services offer supportive, reliable relationships through volunteer befrienders to people with mental health problems who would otherwise be socially isolated.