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Parliamentary and Health Service Ombudsman

We make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. We do this fairly.

You can complain to us if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

Our service is free.

Millbank Tower, Millbank, London, SW1P 4QP
Area serviced:
0345 015 4033 (Customer Helpline)
Opening times:
Helpline - 08.30 am - 05.30 pm, Mon-Fri

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Every NHS organisation has a complaints procedure. To find out about it, ask a member of staff, look on the hospital or trust's website, or contact the complaints department for more information. the frist contact is often the PALS service