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Dial a Ride

Door to door transport service for people with mobility problems who are unable (or virtually unable) to use mainstream public transport in London. It will transport clients to locations up to 5 miles from their address.

Users must have a permanent or long-term disability which means they are unable to use public transport some or all of the time.

Membership (free) is required to use Dial-a-Ride. Details of how to apply can be found on the website.

You are automatically eligible for membership if you are:

  • A Taxicard member
  • Getting the Higher Rate Mobility Component of Disability Living Allowance
  • Getting the Standard or Enhanced Mobility Rate of the Personal Independence Payment (PIP)
  • Registered blind or partially sighted
  • Aged 85 or over
  • Getting a Higher Rate Attendance Allowance
  • Getting a War Pension Mobility Supplement

If none of the above apply to you, you may still be able to join Dial-a-Ride but you will have to undergo a paper-based mobility assessment to establish your eligibility for the service.

Address:
PO Box 68799, London, SE1P 4RD
Area serviced:
London
Telephone:
0343 222 7777
Fax:
020 7394 5218
Opening times:
Enquiries Mon-Fri 9am-4pm
Who is it for:
anyone with a permanent or long term disability, in receipt of certain benfits or aged over 85
Charges:
Free to join and use
How to apply:
membership required - https://tfl.gov.uk/modes/dial-a-ride/membership?intcmp=4002
Sector:
Public

Related Information

Related Factsheets

Subject Definitions

Disability, according to the World Health Organization, is "...an umbrella term, covering impairments, activity limitations, and participation restrictions. An impairment is a problem in body function or structure; an activity limitation is a difficulty encountered by an individual in executing a task or action; while a participation restriction is a problem experienced by an individual in involvement in life situations.
Transport or transportation is the movement of people, goods, signals and information from one place to another.