The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.
What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.
Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.
Note: The Financial Ombudsman Service should be contacted only if the issue cannot be resolved by the bank, insurance company or finance firm.
Exchange Tower, London, E14 9SR
0300 123 9 123 or 0800 023 4567
Monday to Friday – 8am - 8pm, Saturday – 9am - 1pm
different languages and interpreters available
How to apply:
see 'How to complain' page of website: www.financial-ombudsman.org.uk/consumer/complaints.htm