Call HMRC for help with general VAT enquiries. Have your VAT registration number and postcode with you when you call.
You can’t pay or agree time to pay over the phone.
Send long questions or those with an attachment by post to:
HM Revenue and Customs - VAT Written Enquiries Team
21 Victoria Avenue
Alexander House , Victoria Avenue, Southend-on-Sea, Essex , SS99 1BD
0300 200 3700; Textphone 0300 200 3719; Outside UK +44 2920 501 261
8am - 6pm Mon - Fri (lines are less busy between 8am and 11am, Mon - Fri)