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Care Quality Commission (CQC)

The CQC is the independent regulator of health and social care in England. We monitor, inspect and regulate services to make sure they meet the fundamental standards of care and quality. 

Key responsibilities:

  • Monitoring registered services and listen to people's feedback
  • Inspecting services, using experts to help the CQC to reach judgements on quality
  • Publishing findings
  • Taking action if services needs improving

Services which are monitored, inspected and regulated include:

  • NHS hospital trusts and independent hospitals
  • Dentists and dental services
  • Community services that offer care and support
  • Clinics including family planning and slimming clinics
  • GPs and doctors including GP practices, walk-in centres and out-of-hours services
  • Home care agencies, mobile doctors and phone services
  • Mental health community services and those for detained patients




Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
Area serviced:
Job title:
CQC National Customer Services Centre
03000 616161
03000 616171
Waiting times:
By appointment to see a member of staff
How to apply:
Online contact form